Green Watch Live - iOS App V4.0.2
Oct 17, 09:00 EDTResolved - Our team has released iOS app, v4.0.3, this morning which resolves the issues being reported of a green screen when attempting to WatchLive. If you were previously...
View ArticleVideo Timeline
Dec 18, 00:30 ESTResolved - Our team has been able to confirm a complete resolution for the subset of users who were having difficulties accessing the Canary Timeline. If you continue to have any...
View ArticleFlex Connectivity
Dec 24, 10:18 ESTResolved - Our team has identified the root cause impacting a subset of user's Canary Flex connectivity, and has pushed an update which should resolve this for all impacted users. If...
View ArticleVideo Event Delay
May 19, 20:11 EDTResolved - Our team has been able to implement a fix for the subset of users that were impacted. Any videos which had a delay in processing should now be available within the Canary...
View ArticleService Interruption
Jul 23, 16:34 EDTResolved - This incident has been resolved.Jul 23, 16:34 EDTUpdate - Our team has confirmed that the fix has finished being deployed, and there should no longer be any issues with...
View ArticleService Interruption
Aug 4, 17:39 EDTResolved - This incident has been resolved.Aug 4, 16:59 EDTMonitoring - Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile...
View ArticleVideo Event Delay
Aug 6, 17:22 EDTResolved - The previous issues causing some delays in a subset of video events has been resolved.Aug 6, 15:12 EDTIdentified - Our team has identified an issue causing a subset of videos...
View ArticleService Interruption
Sep 23, 19:17 EDTResolved - All previous issues should now be resolved.Sep 23, 18:39 EDTMonitoring - Our team has implemented the fix and we are currently monitoring all services. You may still...
View ArticleService Interruption
Oct 13, 20:15 EDTResolved - All issues have been resolved. If you are still experiencing any issues, please reach out to our support team: https://help.canary.isOct 13, 19:18 EDTMonitoring - All...
View ArticleService Interruption
Oct 14, 14:11 EDTResolved - Our team was able to implement the fix that was causing some users to have difficulties with accessing their Canary system. If you are still experiencing any issues, please...
View ArticleService Interruption
Nov 6, 17:39 ESTResolved - Our team has confirmed that the incident has now been resolved. If you are still experiencing any issues please contact us by navigating to https://help.canary.isNov 6, 17:30...
View ArticleService interruption
Nov 26, 08:26 ESTResolved - All services have been restored. If you are experiencing any residual issues, please reach out to our support team:Â https://help.canary.isThank you and Happy Thanksgiving if...
View ArticleSupport Service Interruption
Feb 8, 16:37 ESTResolved - All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.isFeb 8, 10:58 ESTMonitoring - We are...
View ArticleCanary Flex
Mar 2, 15:14 ESTResolved - This incident has been resolved. All devices that were previously experiencing any issues should now be back to normal operation. If you are still experiencing any issues,...
View ArticleFlex
Mar 5, 15:30 ESTResolved - After implementing the fix, all previous issues impacting Flex devices should now be resolved. If you are still experiencing issues with your Canary Flex, please follow the...
View ArticleIntermittent Connectivity
Apr 2, 14:36 EDTResolved - All issues that were previously causing intermittent connectivity for a subset of users has been resolved. If you are continuing to experience any issues, please reach out to...
View ArticleVideo Delay
Apr 8, 21:50 EDTResolved - Our team has confirmed that the incident has been resolved. If you are continuing to experience any issues, please reach out to our support team via our Help Center. Thanks...
View ArticleService interruption
May 1, 14:52 EDTResolved - The previous incident has been resolved. If you are still experiencing any issues, please don't hesitate to reach out to our support team. Thanks for your patience, and...
View ArticleService Interruption
May 2, 11:41 EDTResolved - The previous incident has been resolved.May 2, 11:17 EDTMonitoring - Our team has identified the issue and implemented a fix. We are continuing to monitor the services, and...
View ArticleService Interruption
Jun 4, 17:43 EDTResolved - Our team has confirmed that a fix has been implemented, and all functionality should now be restored. If you are continuing to experience any issues, please contact our...
View ArticleService Interruption
Sep 12, 08:39 EDTResolved - The previous issues impacting Canary services have been resolved. We sincerely apologize for an inconveniences this may have caused, and greatly appreciated your patience...
View ArticleAmazon Web Services Interruption
Dec 7, 18:29 ESTResolved - All services that were being impacted by Amazon Web Services have now been restored. We will continue to monitor for any further updates, but as of now all impacted Canary...
View ArticleService Interruption
May 6, 15:32 EDTResolved - This incident has been resolved.May 6, 12:21 EDTMonitoring - We are continuing to monitor our services, but at this time all services should now be restored. We thank you for...
View ArticleService Interruption
Aug 9, 18:39 EDTResolved - Our team has identified the issue and has implemented a fix. We sincerely thank your for your patience, and apologize for any frustrations this may have caused.Aug 9, 17:40...
View ArticleCanary Services Update
Jan 6, 17:45 ESTResolved - We are continuing to monitor our services, but at this time all services should now be restored. We thank you for your patience.Jan 6, 17:22 ESTMonitoring - We have initiated...
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